No auto-enrolment payroll notification for a reinstated employee

Summary

Fix auto-enrolment payroll notification (AEPN) issues for re-employed employees in Sage 50 Payroll Ireland v29.0.

Description

The auto-enrolment tab doesn't reset after reinstating or re-employing an employee in Sage 50 Payroll Ireland v29.0. This can prevent AEPN retrieval because the employee appears with existing enrolment details.

NOTE:

Sage 50 Payroll Ireland v29.1 resolves this issue for future cases. However, updating to v29.1 doesn't automatically correct employee records already affected in v29.0.

Resolution

Before starting, make sure the payroll is at the Start of Period (SOP) or Calculate (CALC) stage.

TIP:

Rewind the payroll if required.

Before you start

  1. Take a backup of the payroll data.
  2. Open the affected employee record.
  3. Make a note of the Employment ID.
  4. Mark the employee as a leaver.
  5. Save the employee record.
  6. Select Resend the Payroll Submission to ROS at a later stage when prompted.
  7. Close the employee record.

Reinstate the employee record

  1. Reinstate the employee.
  2. Reopen the employee record.
  3. Change the Employment ID back to the original value.
    This prevents ROS from treating the employee as a new employment.
  4. Check the Automatic Enrolment tab and confirm that the AEPN details have cleared.
  5. Save and close the employee record.

Reprocess payroll

  1. Retrieve RPNs and AEPNs again.
  2. Delete the employee timesheet.
  3. Recreate and save the timesheet.
  4. Process End of Period (EOP).
  5. Process the auto-enrolment pension submission.

The auto-enrolment tab now resets correctly.

Solution Properties

Solution ID
260518152113490
Last Modified Date
Mon Jun 22 15:49:15 UTC 2026
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