Errors and warnings for pension submissions and AEPNs

This appears when your employee details are up to date.

• No new AEPNs to import

This error appears for one of these reasons:

• You haven't registered with My Future Fund
• There are no AEPNs to retrieve

Check our guidance on 'We have not been able to complete your AEPN request...'

Sometimes, when an employee changes from enrolled to exempt, the employment record no longer appears in the auto-enrolment portal.

When this happens, the submission returns the error 'Employment ID is not valid'. Employees on Suspended status with a 0% contribution rate continue to process as expected.

• 'Employment ID is not valid'

• 'No data found'

This is a message you can expect while eligibility assessment is ongoing. AEPNs don't appear every pay run.

This error appears if you try to retrieve an AEPN before the service is active.

• ERROR: 'Unable to connect to the Internet'

This is a time-out message within the service, which occurs when the NAERSA server is busy at the time of the request.

• ERROR: 'Internal error while calling the service'

• 'Your password isn't recognised'
• 'Certificate has expired'
• The file type of the certificate isn't recognised'

The error appears if you're not on the latest version or your certificate is out of date.

• Problems retrieving AEPNs