Solution Properties
Solution ID:
250924094850467
Last Modified Date:
Mon Nov 24 10:51:46 UTC 2025
Taxonomy Path:
Case category//I have a problem with...//processing
Author:
[email protected]
Problems retrieving auto-enrolment payroll notifications (AEPNs)
Description

Some common messages when retrieving AEPNs are:

  • 'Your password isn't recognised'
  • 'Certificate has expired'
  • 'The file type of the certificate isn't recognised'
Cause
Resolution

If you receive any of these messages, check you're using the latest version of your software, then download your ROS Certificate again.

 NOTE: Getting an internal error? To resolve it, use the ERROR: 'Internal error while calling the service guide. 

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