Error: 'Generic COM Error' or 'Failed to output...' when trying to send emails

Solution Properties

Solution ID:

200519134828621

Last Modified Date:

Wed Sep 25 15:42:48 UTC 2024

Taxonomy Path:

Case category//I have a problem with...//email

Author:

[email protected]

Error: 'Generic COM Error' or 'Failed to output...' when trying to send emails

Description

NOTE: Click the following link if you see the error 'Unable to send all emails...Unable to connect to the remote server' when emailing documents >

If you use Microsoft Outlook, when you try to email documents from Sage 50 Accounts or Sage 50 Payroll, one of the following messages may appear:

'Unable to send all emails'
'ExtendedErrorCode.COMError: "Generic COM Error'
'Failed to output to email'
'Error with the address Unknown Error. Please check Windows Event Log for more details'

If your error doesn't match exactly with one listed above, you may need to follow a different guide >

Windows event log error

If you receive the error 'Unable to send all emails. Error with the address. Unknown Error. Please check Windows event Log for more details.' Please follow the steps in our Troubleshooting Email - Understanding Event Log Errors when using Microsoft Outlook guide.

Unknown error

If you use Gmail or Yahoo, please follow our Unknown error when emailing documents using webmail with 2-step authentication guide.

New Outlook

The New Outlook application isn't currently supported. To use your software's email functionality, you need to turn this off and revert to the original setting,

To identify if you are using New Outlook, check the top right of Outlook >

Cause

Resolution

Unable to send all emails in Sage 50 Accounts

The following errors can be due to different levels of user access for Sage 50 Accounts and Microsoft Outlook:

Error: 'Unable to communicate with Microsoft Outlook as you are running Sage 50 Accounts as a Windows administrator and running Outlook as a user with a lower level of access.' >

Error: 'A problem occurred when sending your email. Please restart your computer and retry. If the problem persists, you may need to reinstall your Sage software and Microsoft Office. Generic COM Error.' >

Other errors

Other errors can caused by environmental settings or issues specific to the report you're running. In these cases, follow the troubleshooting steps below.

Troubleshooting steps

TIP: Try testing with a blank Outlook signature applied to the layout, as using your own custom signatures can sometimes cause anerror. If this is successful, recreate your original signature and check if the issue is resolved.

Restart your computer
Ensure you run both your Sage software and Outlook as admin. Close each program, then right-click the desktop icon and click Run as administrator for each
Check you're using a compatible version of Microsoft Office. What is the compatibility of my software with Microsoft Office? >
Check you've installed all required updates for Sage 50 Accounts, Sage 50 Payroll or Sage 50 P11D
If you're not using Microsoft Outlook, check your SMTP settings and webmail password are correct, then check you can log into your email service provider's webmail account, and it hasn't been locked by your provider
If you're having issues with a customised layout, try a standard layout. If the standard layout emails are successful, try editing the standard layout and recreate your changes
Test the required document with a different customer or supplier. If this is successful remove and readd the customer or supplier email address to the affected record.

Issue persists

If the problem persists, select the relevant option below for further steps.

[BCB:247:UKI - Remove disabled checkbox:ECB]

[BCB:257:UKI - Personal content block - John:ECB]

Steps to duplicate