Unknown error when emailing documents using webmail with 2-step authentication

Solution Properties

Solution ID:

200427112312022

Last Modified Date:

Wed Sep 25 15:43:27 UTC 2024

Taxonomy Path:

Case category//I have a problem with...//email

Author:

[email protected]

Unknown error when emailing documents using webmail with 2-step authentication

Description

This error may also appear: 'Error with the address ([email protected]). Unknown error please check windows event log for more details.'

you can amend the settings in each service to resolve the error and email your documents.

Cause

Resolution

Microsoft and Google authentication changes

If you use SMTP and Microsoft or Google are your email providers, you need to change your settings to use Microsoft Outlook.

For more information, see our Changes to SMTP email authentication affecting Sage software guide.

Select your email provider for the steps to resolve this error.

Gmail >

NOTE: Google have made 2-step verification mandatory for Gmail from 1 June 2022. You can find more info on this here. If you have a Google Workspace account, this will become mandatory on 30 September 2024.

As a workaround, you can set up an App password. You then need to apply the password within Email Defaults.

TIP: You can set up and email documents from Sage 50 Accounts using Gmail.

AOL >

As a workaround, you must generate an app password.

For further advice, contact your IT administrator or refer to AOL help.

Yahoo >

As a workaround, you must generate an app password.

For further advice, contact your IT administrator or refer to Yahoo help.

Microsoft Outlook or another Webmail provider >

If you don't use Gmail, AOL or yahoo, you should follow the troubleshooting email error and issues guide.

Steps to duplicate