When emailing a document from a web based email account, you may see the following message:

'Unable to send all emails
Error with the address <email address> : Unable to connect to the remote server'.

This can be due to a recent change by Microsoft to one of their smtp servers and it affects email providers that use the smtp.live.co.uk server. Don't worry it's easy to fix by updating the server name in your email settings.

If you use SMTP to send emails from your software and your provider ends support for basic authentication, you need to change your settings. To continue emailing documents from your software, use Microsoft Outlook.

For more information, see our Changes to SMTP email authentication affecting Sage software guide. 

To update your layout settings

1. Open Sage 50 Accounts, click Settings then click Email Defaults.
2. In Email Program, select Webmail.
3. In Email Provider, select Windows Live Hotmail.
4. In Server Name, change the server from smtp.live.co.uk to smtp-mail.outlook.com.
5. Click Apply, browse to and select the layouts you normally email, then to apply the settings click OK.

To update your report settings

1. If you email any reports, for each report, select the report then click Edit. 
2. In Report Designer click Tools, click Options and then click Email Setup.
3. In the Default Provider drop-down, click Internet Mail (SMTP).
4. Under Available Providers, click Internet Mail (SMTP) then click Configure.
5. In the provider list, click Custom, then click Next.
6. Enter your email credentials the enter the following connection settings:
   
   • SMTP Server - Enter smtp-mail.outlook.com
   • Port - Enter 587
   • Select the Use Secure Socket Layer (SSL) connection check box.
     
     
   
   
   
7. Click Next, then to test the connection click Send a test message.
8. Click Finish, click OK, click File, click Save or Save As to save your report.
9. Click File then click Exit.