| | Troubleshoot email issues in Sage 50 Accounts |
| Resolution | Check report email settings - In Sage 50 Accounts, locate the relevant report or layout to email, then click Edit.
- Go to Tools, then select Options.
- Click Email Setup then choose Outlook.
- Click OK.
- Go to Report then select Email Settings.
- Change the Mail Provider to Outlook.
- Click File then Save.
- Try to email the layout again. If the issue persists, repeat the steps using MAPI instead of Outlook.
 NOTE: Using MAPI to email your document is only a temporary solution. Continue troubleshooting until your email is successful using the Outlook setting.
If you continue to have an issue, continue to follow the troubleshooting steps below: ▼ Check Run as administrator settings - Close all software, right-click the Outlook shortcut then click Properties.
- Select the Shortcut tab, click Advanced.
- Check if the Run as administrator checkbox appears selected or clear, then click OK.
- Click OK.
- Repeat the previous steps with your Sage shortcut, making sure it matches the Outlook administrator settings.
- Try emailing your document again.
▼ Check Microsoft Outlook opens correctly - Close and reopen Microsoft Outlook and check it opens correctly.
- Right-click any file on the computer then select Send To.
- Select Mail Recipient.
If nothing happens or an error appears, follow the Set Outlook as the default mail provider section.
▼ Set Outlook as the default mail provider - Press the Windows key + R, type control /name Microsoft.DefaultPrograms then click OK.
- Click Set your default programs then click the entry for Email.
- Select Outlook from the list.
- Right-click any file on the computer then select Send To.
- Select Mail Recipient.
▼ Remove the email signature from the layout If this issue is with an invoice, sales order, purchase order, statement or remittance layout, remove the email signature. - On the menu bar, go to Settings then select Email Defaults.
- Select the relevant tab, for example, Invoice.
- Click the Override Default Outlook Signature drop-down and select No.
- Click Apply, select the required layout, then click OK.
Email your layout again. If it's successful, there can be an issue with your Outlook email signature. To resolve this, recreate the signature and reduce any image resolution. If nothing happens or an error appears, Outlook isn't the default mail provider. Contact your IT support to repair Microsoft Outlook.
▼ Try the following workarounds [BCB:294:Microsoft Office compatibility checker:ECB] - The 'New Outlook' interface isn’t compatible with Sage 50 software. Revert to the classic style if you're currently using the new version
- Check if the Email Attachment tab contains a path to a file. If it does, check the file exists and you can access it
- Check if the layout name has more than one full stop at the end. If so, remove them or apply the default email settings to the layout
- If the signature includes a large image, reduce the image size
- Check the Outlook signature used doesn't link to image files that have since been removed
- Ensure your Outlook mailbox has available space. Delete old sent items or items that are no longer needed
- Try configuring the email settings as SMTP instead of Microsoft Outlook. Ensure the Sending options display as Send emails immediately
If the issue occurs with any report or layout after completing all steps, reinstall Microsoft Office as an administrator. Contact your IT administrator for help. If you still require further help with this, get in touch.
|
|