Before you start

Before resolving the issue, check the licence service status at: status.sage.com

If there are issues with Sage Licencing, try again later.

If the error continues

1. Log into Windows as administrator.  
2. Hold down the Windows Key and press E to open File Explorer.
3. In the address bar type C:\ProgramData\Sage\ then press Enter.
4. Right-click SDK Licence, select Rename then rename the folder to SDK Licence OLD.

5. Browse to C:\ProgramData\Sage\Accounts\XXXX and delete the sage.usr file. Where XXXX is your software version, for example, 2026.
6. Open Sage Accounts then re-enter your licence information.

Edit the registry file

1. Hold down the Windows key and press R, then type regedit and press OK.
2. In the left-hand pane, browse to HKEY_CURRENT_USER\Software\Sage\Line 50 and double-click AccountNumber and delete the contents and press OK.
3. Select File then choose Exit.

Alternatively, you can download the registry fix that removes the account number from the registry.

If the issue persists, you must exclude the following URL from your firewall and, if using a proxy connection, your proxy server:

https://licensing.services.sage.com/lic/services/LicenceService

Further information about:

• Proxy Servers
• Firewalls

If the issue persists, uninstall and reinstall Sage 50 Accounts.

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