Administrative access is required when the software needs to read or write to certain files in the main areas of the computer, including files in the Windows folder. Permissions issue can usually cause settings not to be retained or favourites not being retained in the reports areas.

To check you're logged into Windows as a user with full administrator privileges:

1. Press and hold the Windows key and press R.
2. In the Open box, type Control Panel then click OK.
3. From the View by drop-down list select Large icons.
4. Click User Accounts, then Manage User Accounts.

If Administrators is displayed in the Group column for your user name, it means you have administrative privileges.

If you don't have administrator access, ask your network administrator to give you administrator privileges, or to log in to your system as an administrator if you need to install Sage software.