| [BCB:59:Sage Licence issues:ECB]
We want to ensure you benefit from using the correct Sage 50 Accounts that you're registered for. This is why your entitlement is regularly checked online via the Sage Licence Service. If you ever experience an issue with your licence server, we recommend you, first of all, check the current status and availability of the Sage Licence Service at status.sage.com, which will clearly indicate if there is a known issue in your region. Once you have checked its status and availability, if the status in your region indicates everything is fine, then please locate the error message you're receiving. When you see it, there is also a link to steps on how to resolve it.  CAUTION: Are you impacted by TLS? Changes to Sage Services with TLS 1.1 and 1.0 could cause login issues. Find out more >
| Message | Solution |
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| A licence for the supplied serial number cannot be found. | Find out more > | | Failed to create the licence service. Please try again later. | Find out more > | | The registration service is currently undergoing maintenance. Please try again later. | Find out more > | | The Serial number you entered has already been registered with another account number. | Find out more > | | There is no response from the licence server. Please try again later. | Find out more > | | We cannot connect to the licence server at this time. | Find out more > | | We cannot identify you from the information you have entered. | Find out more > | | You have entered the incorrect information three times. For security, your account is now locked. Please wait 30 minutes before you enter your Account number again. | Find out more > | | Cannot connect at this time. A valid license cannot be found. | Find out more > | The client certificate is invalid for the given Source ID and Source Version.
| Find out more > | | The licence file is invalid. | Find out more > | | The requested XML licence file could not be found | Find out more > |
[BCB:21:Support message - Sage Q&A Live:ECB]
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