Error: 'Failed to create the licence service. Please try again later'

Solution Properties

Solution ID:

200427112343444

Last Modified Date:

Wed Mar 23 14:25:39 UTC 2022

Taxonomy Path:

Case category//I have a problem with...//download/install/activate/upgrade

Author:

Error: 'Failed to create the licence service. Please try again later'

Description

Cause

Resolution

[BCB:59:Sage Licence issues:ECB]

NOTE: Before following the steps in this article, please install the latest Sage Accounts updates.

To do this, right-click the Sage Accounts icon then click Run as administrator.

Try opening Sage Accounts. If Sage Accounts opens successfully, to permanently set the shortcut to run as administrator:

Right-click the shortcut and click Properties then click the Compatibility tab.
Under Privilege Level, select the Run this program as an administrator check box, then click OK.

If the issue persists, please continue to the next section.

Hold down the Windows key and press R then type intl.cpl and click OK.
Click the Formats tab and set Format to English (United Kingdom) or English (Ireland).
Click OK then click the Location tab and set Current location to United Kingdom then click OK.
Restart your computer.

Try opening Sage Accounts. If the issue persists, please continue to the next section.

Close Sage Accounts.
Rename the folder C:\Program Data\Sage\SDK Licence to C:\ProgramData\Sage\SDK Licence OLD
Browse to C:\ProgramData\Sage\Accounts and delete the sage.usr file.
Open Sage Accounts and reenter your licence information.

If the issue persists, please continue to the next section.

Exclude the following URL from the proxy server

https://licensing.services.sage.com/lic/services/LicenceService

For assistance with configuring the proxy server, please refer to your local IT support.

Try opening Sage Accounts. If the issue persists, please continue to the next section.

For help with this, please refer to the following guides:

[BCB:19:UK - Sales message :ECB]

Steps to duplicate