To benefit from using the correct software you're registered for, Sage 50 Accounts regularly check your entitlement online via the Sage Licence Service.

You'll see this message if your current licence period has expired but can't be refreshed because the Sage Licence Service is currently unavailable:

Wait until Sage Licence Service is restored

If the Sage Licence Service is unavailable, you can access Sage 50 Accounts again once the service is restored. Open your Sage 50 Accounts again later. We apologise for any inconvenience this causes.

You can check the Sage Licence Service status at https://status.sage.com/

Check your computer date and date format is correct

1. Press the Windows key and R then type timedate.cpl then click OK.
2. Click Change date and time then set the correct time and date.
3. Click OK then click OK.
4. Ensure your Windows date format is correct.  

Run as administrator

• Right-click the Sage 50 Accounts shortcut then click Run as administrator

If this resolves the issue, you can permanently set the shortcut to run as administrator:

1. Right-click the Sage 50 Accounts shortcut, click Properties.
2. Click the Compatibility tab.
3. Under Privilege Level, select the Run this program as an administrator check box.
4. Click OK.

Reset your licence information

For help with this, contact your local IT support.

1. Close all software, log off Windows then log in as an administrator.
2. Rename the folder C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD
3. Browse to C:\Program Data\Sage\Accounts\XXXX and delete the sage.usr file.
    NOTE: Where XXXX is your software version, for example, 2024.
4. Open Sage Accounts and re-enter your licence information.

TLS 1.0 is disabled on your computer

This issue can also occur if TLS (Transport Layer Security) 1.0 has been disabled on your computer. As a workaround, TLS 1.0 can be enabled and then disabled again after the software licence has updated. Please refer to local IT support for assistance with this.

NOTE: Sage 50 Accounts v25 and above uses TLS 1.2. If you're using v25 or above, you can disable TLS 1.0, however if you use other Sage apps they may still have issues refreshing licence entitlements.  

Configure your firewall

Add the following url to your firewall white list:

• https://licensing.services.sage.com/lic/services/LicenceService

For help with this, please refer to your local IT support or firewall vendor. We suggest adding this rule to the top of the list to prevent other rules taking precedence.