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Check and resolve environmental issues

Created on  | Last modified on 

Summary

Areas of your environment you can check or update to ensure Sage 50 Payroll Ireland runs correctly.

Resolution

Windows updates and required components

  • Windows Updates: Install all available Windows updates. If you see Windows-related errors during installation, update Windows, then reinstall Sage 50 Payroll Ireland and restart your computer
  • Internet Explorer: Even if you use other browsers, make sure you've installed the latest version of Internet Explorer

Permissions and User profiles

User Profiles

  • Log on with a different user profile to check if the issue is account-specific
  • Log in to another computer with the same profile to see if the issue is computer-related

    If the issue only occurs on one computer, run a Windows scan using sfc /scannow

Data Location

  • If the data is on a server, and performance is slow, move it temporarily to the local computer
  • If payroll works locally, check server permissions and access rights
  • Ensure users have full access to all Sage Payroll folders and files

 

User/Administrator Access Rights & UAC

  • The Windows user needs to have full administrator rights
  • Lack of permissions can cause settings or favourites not to save

Antivirus, firewall and security

Unrestricted Access

  • Ensure Sage Payroll and related folders run unrestricted by antivirus or firewall software
  • Check these directories:
    • Program directory
    • Data directory
    • Logs directory
    • Software updates directory
  • If any tasks are slow or fail:
    • Disable your anti-virus/firewall temporarily. Some programs like BitDefender or ESET need uninstalling
    • Test data on the local machine
    • Close non-essential programs and services
    • Use a wired internet connection instead of wireless
    • Check system resources meet minimum requirements

Safe Mode

Boot Windows in Safe Mode to load only essential drivers and processes. If Sage 50 Payroll Ireland works in Safe Mode, third-party software or drivers are causing the issue.

Speed Issues

Clear the temp Folder

  1. Press Windows key + R, type %temp%
  2. Press Enter
  3. Select all files, Ctrl + A, then press Shift + Delete
  4. Select OK to confirm

Clean Installation

  1. Back up all data and reports.
  2. Uninstall Sage 50 Payroll Ireland from the Control Panel.
  3. Delete program and data directories.
  4. Download and install Sage 50 Payroll Ireland.

Report running slowly

  • Close all non-Sage programs
  • End non-essential processes in Task Manager
  • If possible, test Sage 50 Payroll Ireland on another computer to rule out hardware issues

Printing Issues

  • Install or update a compatible printer driver
  • Change the default printer to XPS Document Writer or CutePDF to test

Sage websites and servers

  • Sage 50 Payroll Ireland needs unrestricted access to certain URLs for tasks like submissions
  • Add these URLs as trusted sources in antivirus and browser settings

Network Monitoring

Use tools like Fiddler to check for background processes interfering with Sage 50 Payroll Ireland.

Third-party applications

If issues occur after an update, check if any third-party apps need reconfiguration to work with the new Sage 50 Payroll Ireland files.

VPN Issues

VPNs can slow down performance. Contact your IT support for VPN configuration assistance.