Refresh the queue.dta file

How to refresh the file that contains the list of users currently logged into Sage 50 Accounts.

If Sage 50 Accounts closes unexpectedly, it doesn't refresh the active users list, causing login issues.

Delete the file called queue.dta and reopen the software to refresh the list and resolve the issue.

Use our Data Service Manager that makes this process easier. To find out more, visit our using the Sage 50 Data Service Manager in v31 and above article.

Ensure everyone's logged out of Sage 50 Accounts, including all Remote Data Access (RDA) users
If the error mentions a specific computer, follow the steps on that computer first. If not, repeat these steps on each computer if you run the software over a network

Access the computer that holds your data. If you aren't sure, check our where is my data kept? article.
Open Sage 50 Accounts, then in the Company Selection window, select the required company.
Press the three dots to the left of the company name , then press Folder location.
In Sage 50 Accounts v26.3 - in the Select Company window, press Open Folder Location.
Make a note of this folder location as you'll need it later.

Browse to the company data folder you located in the find the path to the company data folder section.
Double-click the ACCDATA folder, locate and right-click QUEUE.DTA, then press Delete.
Restart the computer.
Repeat these steps on each computer if you use RDA.

Access the computer that holds your data.
Start the Data Service on that computer.
If the issue persists, repeat this process on the computer where the issue occurs.

If the problem persists, and you use RDA, you can remove it, repeat the steps above, then set up RDA again.

For more information about removing and reinstating RDA, refer to the reset Remote Data Access article.

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