Using Windows Service Manager

Stop the Sage 50 Accounts Services

1. Press the Windows Key + R on your keyboard and enter Services.msc then press Enter.
2. Right-click the relevant service and click Stop.
   • Sage Accounts v30 - Sage 50 Accounts Service v30
   • Sage Accounts v29 - Sage 50 Accounts Service v29
   • Sage Accounts v28 - Sage 50 Accounts Service v28
   • Sage Accounts v27 - Sage 50 Accounts Service v27
   • Sage Accounts v26 - Sage 50 Accounts Service v26
3. Right-click the relevant control service and click Stop.
   • Sage Accounts v30 - Sage 50 Accounts Control v30
   • Sage Accounts v29 - Sage 50 Accounts Control v29
   • Sage Accounts v28 - Sage 50 Accounts Control v28
   • Sage Accounts v27 - Sage 50 Accounts Control v27
   • Sage Accounts v26 - Sage 50 Accounts Control v26

Start the Sage 50 Accounts Services

1. Press the Windows Key + R on your keyboard then enter Services.msc and press Enter.
2. Right-click the relevant service and click Start.
   • Sage Accounts v30 - Sage 50 Accounts Service v30
   • Sage Accounts v29 - Sage 50 Accounts Service v29
   • Sage Accounts v28 - Sage 50 Accounts Service v28
   • Sage Accounts v27 - Sage 50 Accounts Service v27
   • Sage Accounts v26 - Sage 50 Accounts Service v26
3. Right-click the relevant control service and click Start.
   • Sage Accounts v30 - Sage 50 Accounts Control v30
   • Sage Accounts v29 - Sage 50 Accounts Control v29
   • Sage Accounts v28 - Sage 50 Accounts Control v28
   • Sage Accounts v27 - Sage 50 Accounts Control v27
   • Sage Accounts v26 - Sage 50 Accounts Control v26

NOTE: If you're having difficulty starting the service, this could be due to environmental issues. To help resolve this, please contact your local IT support.

The service is stuck in a starting or stopping

CAUTION: This should be done as a last resort. If the service is in use, it can cause data corruption. The safest way to restart these services is to reboot your computer, or the computer which is holding your data. 

If the service state seems to be stuck on either starting or stopping, you can follow the steps below to force the service to stop and try again. Alternatively, you can restart the machine mentioned in the error message. If you're unsure about restarting your server, please speak to your IT administrator.

Stopping the service using Taskkill

You can stop the service using the Taskkill command in the command prompt, however, if the service is in use, this can cause corruption. This should be done as a last resort, and you must check your data once you're back in Sage 50 Accounts.

1. Press the Windows Key and type cmd then right-click the Command Prompt app and click Run as administrator.
2. Enter the following, depending on your version:

   Sage Accounts v30	Taskkill /f /IM sg50svc.exe
   Sage Accounts v29	Taskkill /f /IM sg50svc.exe
   Sage Accounts v28	Taskkill /f /IM sg50svc_v28.exe
   Sage Accounts v27	Taskkill /f /IM sg50svc_v27.exe
   Sage Accounts v26	Taskkill /f /IM sg50svc_v26.exe

   
   If you need to stop the Control Service the following command prompts can be used:
   
   

   Sage Accounts v30	Taskkill /F /IM sg50CtrlSvc_v30.exe /T
   Sage Accounts v29	Taskkill /F /IM sg50CtrlSvc_v29.exe /T
   Sage Accounts v28	Taskkill /F /IM sg50CtrlSvc_v28.exe /T
   Sage Accounts v27	Taskkill /F /IM sg50CtrlSvc_v27.exe /T
   Sage Accounts v26	Taskkill /F /IM sg50CtrlSvc_v26.exe /T

3. Press Enter.

TIP: for help with troubleshooting any data service issues, please refer to the following article >