When opening a company in Sage 50 Accounts using Remote Data Access (RDA), the following message appears:

'The Sage account you've entered has had its access revoked or the company is no longer available via Remote Data Access.
To enter an alternative email and password, click Retry.'

This message normally appears if the email address you use to download and sync the data for RDA no longer has access.

Refresh the connection locally

We recommend attempting to refresh the connection on the computer where the message shows first.

To do this:

1. Click Retry on the message.
2. Enter your email address and password.
   
   NOTE:

   If you're unsure which email address to use, check it on the Company Selection window.

Check your access

1. Log in as Manager. 
2. Go to Settings, then select User Management and Users.
3. Check there’s an email address in the Sage Account column for your user. 
4. If the Sage Account is blank, edit the user to give access. 

Clear the contents of the collaborate folder

On the computer you're getting this issue, clear the collaborate folder.