Unallocating a sales transaction in Sage Accounting allows you to reverse the link between a customer receipt or credit note and a sales invoice.

This is useful if you need to correct an error, adjust your records, or reallocate payments.

When to unallocate

• Correcting a payment allocated to the wrong invoice
• Reallocating a credit note to a different invoice
• Undoing a quick entry transaction allocation

Unallocate customer receipts

• Unallocate a Customer Receipt from a Sales Invoice
• Unallocate a Customer Receipt from a Sales Quick Entry Invoice

Unallocate credit notes

• Unallocate a Credit Note from a Sales Invoice
• Unallocate a Credit Note from a Sales Quick Entry Invoice
• Unallocate a Sales Quick Entry Credit Note from a Sales Quick Entry Invoice

Impact of unallocating transactions

Unallocating a transaction simply breaks the link between a payment and an invoice. When you unallocate:

• The invoice becomes unpaid again
• The payment, receipt, or credit note becomes a payment on account for that customer

Related articles 

• Unallocated Receipts or Payments report
• How do I find the associated payment or receipt for a quick entry?
• Break a customer allocation