| | Unallocate a credit note from a sales invoice |
| Description | If you've allocated a credit note to the wrong invoice, you can unallocate it and use it elsewhere. |
| Resolution | - Go to Sales and then Sales Invoices.
- Search for the relevant invoice and open it.
- Select the '1 payment' link'.
▼ Where is the payment link? - In the Amount column, select the credit note value.
- From the allocation, deselect the Invoice and Credit note.
- Select Save.
The credit note no longer applies to the sales invoice, so you can edit or reverse it. The credit note remains on the customer's account. |
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