You can unallocate a customer receipt from a sales invoice in two ways:

• Directly from the sales invoice
• From the customer receipt

Choose the method that best suits your workflow and follow the relevant steps below.

Once you unallocate your transactions, the sales invoice becomes outstanding and your customer receipt shows as a payment on account.

 TIP: If you have multiple receipts allocated to the same invoice, it’s easier to unallocate directly from the customer receipt. 

Method one: Unallocate from the sales invoice

1. From Sales, select Sales invoices.
2. Locate the invoice with the allocated receipt.
3. Select the invoice from the list to open the details.
4. From the right-hand side, under Amount Paid, select 1 Payment to view the associated payment.
5. From the Payments and Allocations window, select the pencil icon in the Refund column.
6. Select the Unallocate option, then Save to save the unallocated amount as a payment on account.

Method two: Unallocate from the customer receipt

1. From Banking, open the bank account with the allocated receipt.
2. Find the customer receipt in the bank Activity.
3. Select the Customer Receipt to open its details.
4. Untick the checkbox on the invoice you want to unallocate.
5. Select Save, then from the Confirm window select Yes to save the unallocated amount as a payment on account.

Unallocate a customer receipt from a sales quick entry invoice