When using RDA, opening the software at any site can display the following messages: 

• 'Waiting to open Queue.dta'
• 'Queue.dta is in use. Please wait until this file is available'
• 'The Sage ID user <> on computer <> is currently processing at <> site

Use our article: opening Sage Accounts shows queue.dta in use, if you don't use RDA.

If the error message states a computer name, follow these steps on that computer.

Check you meet requirements

1. Check that each computer meets the requirements for RDA. 

If you use v27.1 and below

1. Make sure you have access to both the main site and any affected sites. 
2. If you're not sure, check which computer is the main site. 

Update your software

1. Use our article to check for software updates.
2. Make sure all computers are using the same version. 

Reset the Sage services

1. Reset the Sage services on the computer holding your data. 
2. If you still experience the problem, repeat this on all Remote Data Access computers. 

Refresh the queue.dta 

1. Refresh the queue.dta file on the computer storing your data. 

Disconnect from Remote Data Access

1. Disconnect from Remote Data Access on the affected site and then redownload the data.

Reset RDA

1. If you're still unable to access, reset RDA and reconnect.