[BCB:353:UKI - New DSM:ECB]

Before you start

• Ensure everyone's logged out of Sage 50 Accounts, including all Remote Data Access (RDA) users
• If the error mentions a specific computer, follow the steps on that computer first. If not, repeat these steps on each computer if you run the software over a network

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Find the path to the company data folder

1. Access the computer that holds your data. If you aren't sure, check our where is my data kept? article.
2. Open Sage 50 Accounts, then in the Company Selection window, select the required company.
3. Press the three dots to the left of the company name , then press Folder location.
   In Sage 50 Accounts v26.3 - in the Select Company window, press Open Folder Location.
4. Make a note of this folder location as you'll need it later.

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Stop the Sage Accounts data service

1. Access the computer that holds your data.
2. Stop the Data Service on that computer.

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Delete the queue.dta file

 

1. Browse to the company data folder you located in the find the path to the company data folder section.
2. Double-click the ACCDATA folder, locate and right-click QUEUE.DTA, then press Delete.
3. Restart the computer.
4. Repeat these steps on each computer if you use RDA.