Before you start

Make sure everyone's logged out of Sage 50 Accounts, including all Remote Data Access users.

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1. Find the path to the company data folder

1. Access the computer that holds your data.
2. Open Sage 50 Accounts, then in the Company Selection window, select the required company.
3. Click the three dots to the left of the company name , then click Folder location.
   Sage 50 Accounts v26 - in the Select Company window, click Open Folder Location.
   

    NOTE: Can't open the Company Selection window or folder location?  Read more >

4. Make a note of this folder location as you'll need it later.

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2. Stop the Sage Accounts data service

1. Access the computer that holds your data.
   NOTE: If you use Remote Data Access and you are following these steps to resolve an error message, please access the computer referenced in the error instead.
2. Press the Windows Key + R on the keyboard and enter Services.msc then press Enter.
3. Right-click 'Sage 50 Accounts vXX and click Stop. For example, if you use Sage 50 Accounts v30, stop the Sage 50 Accounts Service v30.
   TIP: If the services do not stop when requested, refer to the following article >
   NOTE: If Stop or Start buttons are greyed out this is down to your Windows permission on your PC. Right click the Services App on Step 2 and click Run as administrator. If the issue persists, contact your local IT to resolve this for you.
   
   

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3. Delete the queue.dta file

 

1. Browse to the company data folder you located in step 1: Find the path to the company data folder.
2. Double-click the ACCDATA folder, locate and right-click QUEUE.DTA, then click Delete.