Solution Properties
Solution ID:
210517150152070
Last Modified Date:
Wed Apr 29 11:23:34 UTC 2026
Taxonomy Path:
Case category//I have a problem with...//opening
Author:
[email protected]
Errors when accessing Remote Data Access after changing your email address
Description

After changing the email address you use for your Sage Account, you can encounter the following messages:

  • 'Your sign-in was unsuccessful. Please correct the errors and try again. The email or password provided is incorrect'
  • 'An error has been encountered with your Sage Account. You aren’t able to connect using Remote Data Access at this time'
  • 'Attention There has been a problem connecting this company to your Sage Account. You need to go through the Sage Account connection process again'
  • 'The Sage ID you've entered has had its access revoked or the company is no longer available via Remote Data Access. to enter an alternative Sage ID and password, click Retry'
Cause
Resolution

NOTE:

If you haven't changed your email address recently, follow our troubleshooting RDA steps.

To resolve this, follow the steps below dependent on whether you're the data owner or a user.

▼ I'm the data owner

Remove RDA

  1. Go to Settings, hover over User Management then click Users.
  2. Highlight the Manager user name then click Edit.
  3. Clear the Allow Remote Data Access checkbox, Select Yes, then Save. 
  4. Choose OK, then Close.

Disconnect the company from the Sage Account

  1. Log into Sage 50 Accounts as manager or as an administrator.
  2. Go to Settings, then Connected Services Settings.
  3. Select Disconnect, then OK.

Connect to the new email address

  1. Connect the company to your new manager email address.
  2. Set up RDA.

 Allow RDA for relevant users

Set up RDA for all additional users.

▼ I'm an invited user

Disconnect from the RDA company

  1. Open Sage 50 Accounts.
  2. On the Company Selection window, select the ellipsis (three dots) to the left of the affected company name.
  3. Choose Disconnect Remote Data Access.
  4. Enter your logon name and password then click OK.
  5. Select Yes, then OK.

Request a new company invite

Ask the data owner to follow the steps below to invite you to access the company using a new email address.

  1. Log into Sage 50 Accounts as manager.
  2. Go to Settings, hover over User Management then select Users.
  3. Highlight the required user then click Edit.
  4. Select Remote Data Access, clear the Allow Remote Data Access checkbox, then choose Yes.
  5. Select the Allow Remote Data Access checkbox.
  6. Complete the First Name, Last Name and Email Address fields, using the new email address.
  7. Choose Finish, Save, then Close.

Reconnect the company

Once the data owner has invited you with your new email address, reconnect to the company.

 

 

 

Steps to duplicate
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