Edit a customer receipt

You cannot change the customer. Instead, delete the receipt and enter a new payment with the correct customer.

Cash Basis scheme.

When a receipt's included on a submitted VAT Return, you cannot change the date, bank account or amount. Instead, create a reverse transaction to clear the value from the bank account, customer account and VAT Return. Enter a new payment with the correct details.

Read the reverse a receipt section in this article for more information.

When you edit a customer receipt used to pay or part-pay an invoice.

• The receipt remains matched to the invoice

• If you reduce the amount to less than the invoice value, then adjust the Paid amount on the invoice before you can save

• If you increase the payment amount to exceed the value of the invoices paid, the system automatically saves the remaining amount as a Payment on Account. You can then use this Payment on Account to pay another invoice or match it to a refund or credit note.

• If the receipt is also allocated to the wrong invoice, remove the checks next to the relevant invoice when you edit the receipt

Reconciled receipts

These are receipts included on a bank reconciliation. On your bank activity, they have a tick in the reconciled column.

The edited transaction stays reconciled, when you change the Reference, Method, Ledger Account, and Date, as long as the date stays within the reconciled period. For example, if the end date of the reconciliation is 31 July, and you change the transaction date to any date up to 31 July.

If you change the Bank account, Amount, or Date of a reconciled transaction, and the new date is later than the end date of the reconciliation, the edited transaction will become unreconciled. For instance, if the reconciliations end date is 31 July and you change the transaction date to 5 August, this rule applies to such transactions.

• We unreconciled and update the transaction so it is ready for you to check and reconcile again

• On your next reconciliation

You would adjust the starting balance by the amount of the edited transaction. We show the edited transaction with a Corrected label in the Corrected Transaction column.

Follow an example

Audit trail and reports

When you edit a transaction, we reverse the original transaction and create a new one with a new transaction number. Apart from the audit trail, only the new transaction shows on your reports.

Edit a customer receipt

1. From Banking, open the relevant bank account.
2. From the Bank Activity tab, open the payment to edit.
3. Change the bank account, method, date, reference, and amount as required. You cannot change the customer.

4. If you change the amount and the payment allocated, select the edit icon in Paid column. The Part Pay window opens. Adjust the Amount to Pay or Discount as required.

    

   
   
5. Save your changes.

Reconcile again

If you previously reconciled the receipt, you may need to reconcile it again. We recommend this when you change the bank account, amount, or date where the new date is later than the end date of the reconciliation.

Read our Reconcile your bank account article for more information.

Reverse a receipt

 NOTE: You only need to do this step if you are on a Cash Basis VAT Scheme.

Do this when you use Cash Basis scheme, and the receipt's included on a submitted VAT Return.

If you have not yet submitted the VAT Return, delete the draft VAT Return. Then you can edit the receipt as normal.

Unallocate the receipt

Before you reverse the receipt, make sure you remove the link to any invoices it is paying.

Read our Unallocate sales transactions article for more information

Next create refund to reverse the receipt.

Create a refund with the same details as the receipt

The refund is the opposite transaction to a receipt, so the two transactions cancel each other out. Allocate them to each other so you know you used the refund to reverse the receipt.

Read our Customer refunds article for more information on creating and matching transactions.

The refund updates your bank balance, cancelling out the receipt. The refund reports on the next VAT Return, cancelling out the value of the receipt.

Next create a new receipt with the correct bank account, date, amount or customer.

Enter a new receipt with correct details

If required, create a new receipt with the correct date, amount, bank account or customer.

1. From Banking, open the relevant bank account.
2. Select New Entry, then Sale / Receipt.
3. Select the Customer Receipt tab. Enter the details of the new receipt.

4. Select the check box next to the invoices the new receipt is paying, if required.

    

   
   
5. Save the receipt.

The new receipt and the refund report on your next VAT Return.

The refund and the new receipt show in the bank activity.

The refund and new receipt show on the next bank reconciliation. We recommend that you reconcile the refund and the new receipt straight away. This makes sure the starting balance is correct on the next bank reconciliation.

Delete a customer receipt