Known Issue: Connected services unexpected errors when connecting to data using a domain name
Description

You can see unexpected errors when using connected services, if your data path includes a domain name. This can be either a mapped drive or a UNC path.

Example of a domain name: \\sageserver.abc.local\Accounts\2024\Company.000

Example of a UNC path: \\sageserver\Accounts\2024\Company.000

This can also cause Sage 50 Accounts v30.1 to crash, when you choose to Reconnect using Sage account on the Manage cloud connection window, then enter your Sage account.

Cause
Resolution

Workaround

Remove the domain name from the data path, using either the computer name only or the IP address.

To check your data path:

  1. Back up your data.
  2. Click Help then click About, then note the Data Directory in the Program Details section.
  3. Close Sage 50 Accounts and browse to the following relevant folder to locate the COMPANY file.
Sage Accounts v30C:\ProgramData\Sage\Accounts\2024\ 
Sage Accounts v29C:\ProgramData\Sage\Accounts\2023\ 
Sage Accounts v28C:\ProgramData\Sage\Accounts\2022\ 
Sage Accounts v27C:\ProgramData\Sage\Accounts\2021\ 
Sage Accounts v26 
C:\ProgramData\Sage\Accounts\2020\ 
  1. Double-click the file and choose Select the program from a list and click OK.
  2. In the Open With window, select Notepad then click OK.
  3. Edit the data path to remove the domain name, click File then click Save.
  4. Click File then click Exit.
  5. Click File then click Save.

If the issue persists, check for offline network files. For more information, read our article data issues when using offline files

Steps to duplicate
Related Solutions