Log in using 2-factor authentication (2FA)
Description
Cause
Resolution

Follow the steps

  1. Visit the Sage Login Portal.
  2. Select the product or service you want to log into. 
  3. Enter your email address click Continue.

  4. Enter your password, then click Log in.
  5. Enter the 6-digit code from the authentication method you selected when you set up 2FA:
    • Authenticator app - open your the authenticator app to view the 6-digit code
       TIP: The app won't send you a notification automatically; you must open the app to see your code.
    • Text message - you will receive a new text message to your registered number with your 6-digit code
    • Phone call - you will receive a phone call to your registered number, answer the call to hear your 6-digit code
  6. Click Continue to complete your log in.
     TIP: If you're using a private device, you can select the Remember me on this device for 30 days option. 2FA isn't required for 30 days after you select this option.

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