When you set up 2FA, you choose how you want to authenticate:

• Sage Verify app
• Authenticator app

There are times when you're unable to authenticate using these methods.

For example:

• You've lost or no longer have access to your old phone
• Your authenticator app has been deleted
• Your code isn't being accepted
• Your Sage account no longer appears in your authenticator app
• A different user set up 2FA and you don't have access to their device

No matter the reason, there are other ways you can authenticate your login.

Use your recovery key

You can authenticate using your 24-digit recovery key that you noted down when you first set up 2FA.

For detailed steps, visit our article, using your recovery key for 2FA.

Use your backup method

Use your backup email address to either reset your 2FA or access a temporary recovery key to log in.

For detailed steps, visit our article, using your backup method for 2FA.