How to log in without the 2-factor authentication (2FA) device
Description

When you first set up 2FA, you're provided with a 24-digit recovery code.

If you don't have access to your device when you need to log in, you can use your recovery code.

Cause
Resolution

When you first set up 2FA, you're provided with a 24-digit recovery code. You can use this to log in, without your 2FA device. 


Unable to log in

In some cases, you might not have your recovery code.

If this happens, contact Sage technical support.

Steps to duplicate
Related Solutions