Why your nominal report is blank

• You haven’t processed End of Period (EOP)
  • End the period, then run the nominal report again
• The report covers two nominal periods
  • Run it for one period only. Check your nominal periods in the calendar
• You ran the report for periods before you set up nominal integration. Run it only for periods after setup
  • The report won’t work for those periods
• The Nominal Code Format in Nominal Set-up is blank
  • For Sage 50 Accounts, use: aaaadddccc
• Empty rows appear in the report
  • The From period is before nominal integration started. Use a shorter period range

Why your nominal report is incorrect

• You changed the nominal setup after processing End of Period
  • Changes apply in the next pay period
  • To apply changes, rewind payroll, make changes, then process EOP again
• The report shows incorrect information for the period range:
  • Monthly or quarterly: You can only report on one nominal period at a time
    • To report on a previous period, revert to the relevant archive
  • Weekly or fortnightly: The range includes pay periods outside the nominal period
    • Check your calendar settings for the correct nominal period

Unable to import the file into Accounts

• A journal in the nominal export file has no nominal code
  • Enter codes for all payments and deductions
• The file has no extension
  • For Sage 50Accounts, use .csv. For example, Nominal.csv

Unable to save the file

If you can’t save the nominal export file:

• Create a new folder on your C: drive and save the file there
• Or save the file to your desktop

‘Error in record X’ messages

Depending on the error message, see these guides:

• Nominal A/C Ref: Reference to non-existent Nominal Ledger account
• Account Reference: Illegal Nominal Ledger Account Reference
• Contributes to an unbalanced journal for date
• Date: Bad Value for Date
• Nominal A/C Ref: Bank or Control account nominal code not permitted