When opening Sage 50 Accounts you may receive the following error message:

This may sound technical but it's quickly resolved by following a few simple steps. Let's get you back into your software.

 Recently upgraded? Download and install the Sage Accounts Data Service to esure the latest data service is on the computer that holds your data.

Restart the computer that holds your data

This resolves the issue in most cases, so try opening Sage 50 Accounts again. If the error still appears, or you're unable to restart the computer, continue to the next section.

TIP: Not sure which computer holds your data? Use our Where is my data kept? guide.

NOTE: If your computer is on a network, all Sage 50 Accounts users should log out, then restart the computer that holds your data. 

Restart your computer

We recommend you restart the computer you currently use, then try to open Sage 50 Accounts again.

If the issue continues, move onto the next section.

Check the status of the Sage data service

1. On the computer where your data is held, press the Windows key  + R on your keyboard.
2. In the Run window, where it says Open, enter services.msc then click OK.
3. In the list of services find the relevant Sage 50 Accounts Service version. You can use our Check your version number guide if you're unsure what this is.
   
   
   
   NOTE: If the service is missing from the list, you should Download and install the Sage Accounts Data Service.
   
   
4. Right-click the Sage 50 Accounts Service e.g. v28 and click Start. You can Check if you're a Windows administrator in order to do this.
   
   NOTE: If the service is showing as Stopping, follow our Sage Services is stuck on the Stopping status to fix this.
   
   
5. Right-click the Sage 50 Accounts Control e.g. v28 and click Start.

Try opening Sage 50 Accounts.

TIP: If you're at a remote site and your data and software version numbers differ, follow the steps in our Different Data version and Software version shown on the Company List guide to check and fix this.

Still not connected or issue keeps occurring?

If the above steps don't resolve issue, or if you find it keeps occurring, you can find more advanced troubleshooting steps in our Troubleshooting data service issues guide.

NOTE: If this issue keeps reoccurring, it may be due to environmental factors on your network or server that are stopping the services. If the advanced guide doesn't resolve the issue, ask the person who looks after your IT systems to investigate further.