If "CONVERSION FAILED" appears in the Select Company window, the recent data conversion didn’t complete successfully.

If you can open your company data, check the transaction number in the bottom-right corner. If it shows zero, the data conversion failed. Follow the steps below to fix resolve. 

To continue, click Resolve:

TIP: To access the Resolve button, click the three vertical dots before the Company Name.

• Rollback - click this option to undo the conversion and return to the unconverted data so you can try again
  

  If the conversion fails again, try opening your data in the earlier version and check your data is in good health. If there are no errors, Reindex and compress your data, then run a clear audit trail to 01/01/1980. Try converting again. If you can't access the earlier version, contact us.

• Preserve - Click this option to preserve the data conversion. The unconverted data is stored in a folder next to the ACCDATA folder, named PRECONVERTED_ACCDATA_20XX, where 20XX is the original data version. The full path goes to this folder.
  NOTE: If you use the Preserve option, the data conversion is likely to be corrupt. We recommend re-converting your data.

TIP: If the data file exceeds 2GB and conversion fails, use the Clear Audit Trail function to remove old transactions and reduce file size