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Resolve issues with a bank feed

Created on  | Last modified on 

Summary

How to resolve issues with a bank feed in Sage Accounting.

Description

This article covers some common troubleshooting steps to:

  • Help you connect your bank feed
  • Help when transactions are not importing from your bank feed as expected

Resolution

Problems finding a bank feed for your bank

We have a bank feed connection for most bank accounts. Read check whether a bank feed is available for your account.

If a bank feed is not available for your account, we recommend checking again soon, as new feeds are added regularly.

In the meantime you can either:

Import transactions from your bank statement.

Enter transactions manually

Problems connecting a bank feed

Here are some troubleshooting tips if you're having problems connecting to your bank.

Problems with a bank feed you've already connected

Here are some troubleshooting steps when transactions are missing from your bank feed or have been duplicated.

Still having problems?

If you are still having trouble with your bank feeds you can escalate your issue to our customer support team.

Use our bank feed escalation form here.











Related Solutions

´╗┐Connect Sage Accounting your bank

Process incoming bank transactions