Software closes when you select a report

Summary

Sage 50 Payroll Ireland can close without warning when you open a report. You can fix this by updating your default printer and turning off advanced printing features.

Resolution

Sage 50 Payroll Ireland closes if Windows uses a printer it can’t access or if a network printer blocks certain features. Updating your default printer and turning off advanced printing options often fixes the issue.

Check your default printer

  1. Close Sage Payroll and any other software.
  2. Press the Windows key + X, then select Settings.
  3. Select Devices, then Printers & scanners.
  4. Clear Let Windows manage my default printer.
  5. Select Microsoft Print to PDF or Microsoft XPS Document Writer.
  6. Select Manage, then Set as default.
  7. Open Sage 50 Payroll Ireland and log in.
  8. From the process map, select Other Reports.
  9. If the option shows as locked, clear locks.

Turn off advanced printing features

  1. Close Sage 50 Payroll Ireland and any other software.
  2. Press the Windows key + X, then select Settings.
  3. Select Devices, then Printers and scanners.
  4. Select your network printer, then select Manage.
  5. Select Printer properties.
  6. Open the Advanced tab, then clear Enable advanced printing features.

    If Windows greys out the option, contact your IT support.

  7.  

    Select OK, then Cancel.
  8. Open Sage 50 Payroll Ireland and enter your payroll.
  9. From the process map, select Other reports.
  10. If the option shows as locked, clear locks.

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Solution Properties

Solution ID
200427112343605
Last Modified Date
Mon Jan 05 08:51:00 UTC 2026
Views
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