Solution Properties
Solution ID:
260428145947033
Last Modified Date:
Tue Apr 28 16:07:54 UTC 2026
Taxonomy Path:
Case category//I have a problem with...//setting up
Author:
[email protected]
ERROR: 'The logon details you have entered have not been recognised'
Description

This error occurs when you log in as Manager and your Sage 50 Accounts v33.1 version differs on your computers. 

Log on details you have entered error message.

NOTE:

Follow our alternative ERROR: 'The password you have entered has not been recognised' article if using another version.

Cause
Resolution

Install on all computers 

To resolve this, ensure you install the same version of Sage 50 Accounts v33.1 on each computer. 

Steps to duplicate
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