The most common cause for errors is that the information you have in Sage 50 Payroll Ireland contains special characters that Sage HR won't accept.

View the screenshots below, along with the steps to resolve them.

Invalid characters in a payment name

1. In Sage 50 Payroll Ireland, go to Company / Payroll, and select Payments.
2. Highlight each payment with special characters, and click Edit.
3. Remove any special characters in the Title, then select Save.
4. Click Close.

Invalid characters in a deduction name

1. In Sage 50 Payroll Ireland, go to Company / Payroll, and select Deductions.
2. Highlight each deduction with special characters, and click Edit.
3. Remove any special characters in the Title, then select Save.
4. Click Close.

Invalid characters in an employee code

To resolve this, do one of the following:

• Delete the employee and set them up again from scratch with a valid employee code
• Or, we can renumber your employee code for you for a charge

Invalid characters in an employee's first name

1. In Sage 50 Payroll Ireland, go to Edit Employees, and select the Code finder button.
2. Select any employee with special characters in the First Name.
3. Remove the special characters from the First Name field, then select Save.
4. Click OK, then close Employee Details.

Invalid characters in an employee's surname

1. In Sage 50 Payroll Ireland, go to Edit Employees, and select the Surname finder button.
2. Select any employee with special characters in the Surname.
3. Remove the special characters from the Surname field, then select Save.
4. Click OK, then close Employee Details.

Invalid characters in notepad / payslip message

1. In Sage 50 Payroll Ireland, go to Edit Employees, and select the NotePad button.
2. Select Browse Notes, and click the note that’s showing a payslip message this period.
3. Edit the textbox that appears below the Display payslip message checkbox.
4. Once there aren't any special characters in it, click Save.
5. Click Close, then close Employee Details.

Employee not found

This can occur if the employee is in Sage 50 Payroll Ireland but not in Sage HR.

1. Try retrieving employee information from Sage HR.
2. On the summary of updates, check for deleted employees in Sage HR.
3. You can then manage the employee for Online Payslips. 

Failed to retrieve Employee ID

This can occur if you restore a backup in Sage 50 Payroll Ireland that was taken before deleting an employee record in Sage HR. This causes the data to be out of sync.

1. In Sage 50 Payroll Ireland, go to Edit Employees, and select the relevant employee.
2. Go to the Online Services tab, clear the Online Payslips checkbox.
3. Select Save.