Solution Properties
Solution ID:
240415091218440
Last Modified Date:
Mon Apr 29 12:41:15 UTC 2024
Taxonomy Path:
Case category//I have a problem with...//governmental/legislative compliance
Author:
[email protected]
Changes to Sage services with TLS 1.0 and 1.1
Description

What's changing?

Transport Layer Security (TLS) is an external security protocol, designed to encourage privacy and data security for communications over the internet.

Some older versions of Sage 50 Accounts use TLS when communicating with the Sage Licence Server to perform licence checks. 

TLS 1.0 and 1.1 have been formally retired, and therefore subject to potential security breaches. The Internet Engineering Task Force (IEFT) sets the standards across the internet and now recommends the use of TLS 1.2 and 1.3. 

What this means for your software

Our main priority is to ensure we protect your data in accordance with the latest industry standards.

Therefore, we started to switch off retired versions of TLS from 30 September 2022 for our remaining services, Auto Update and Sage License Server.

If you're using an affected version, you'll need to upgrade to a newer version of your software. Here is everything you need to do.

How to check if I'm affected? 

You can check if you are affected by answering a few simple questions about your software in the Resolution below. 

To answer the questions, you'll need your version number.

You can find this information within your software in Help and About.

Cause
Resolution

Find out if you're affected by the TLS switch off

Click Start below to begin the check.

Start

Do you have a subscription or perpetual licence?

SubscriptionPerpetual

Which version of Sage 50 Accounts do you have installed?

You can check your version number within Help and About in your software.

v26.3 and abovev26.2 and below

Your version of Sage 50 Accounts is not affected and will continue to work as expected. We suggest you check you're using the correct registration details. Read more >

If you haven't already, we recommend you install the latest version of Sage 50 Accounts. Find out more > 

RestartBack

The TLS depreciation impacts your version of Sage 50 Accounts. We'll take you through this step by step.

Upgrade your software

You will need to upgrade your software to a newer version.

To get the download, we need to verify your account, so you'll need your Account number and serial number. You can find them within your software in Help and About. Or if you can't access your software, you can find these details on MySage.

Once you have your licence details, click here to upgrade your software.

RestartI need more help

To refresh your licence:

  1. Open Sage 50 Accounts.
  2. Click Tools, then Activation and Refresh Licence.
  3. Confirm details and click OK.

That's it. You can start using Sage 50 Accounts.

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You'll need to update the licence information to do this:

  1. Open Sage 50 Accounts.
  2. Click Tools then Activation and Update Licence.
  3. Enter your serial number and activation key from your order confirmation or checker, then click Continue.
  4. Enter your account reference, click Continue then click OK.

That's it, you can start using Sage 50 Accounts.

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If you're using an impacted version, the next time your software attempts to validate your licence details, you'll receive an error preventing you from accessing your software.

You can still update your registration details using our utility tool in the steps below.

  1. Click the link below to download the utility tool:
  1. Open the file in File Explorer, then double-click Sage50Licenceutility.bat.
  2. Click Run, then click Yes and click OK.
  3. Open Sage 50 Accounts and enter your registration details.
BackRestart

Which version of Sage 50 Accounts do you have installed?

You can check this by going to Help and About in your software.

v26.3 and abovev20 - v26.2v19 and belowBackRestart

Which version of Sage 50 Accounts do you have installed?

You can check this by going to Help and About in your software.

v26.3 and abovev23.2 to v26.2v23.1 and belowBackRestart

Do you have a valid Sage Cover contract?

Yes, I have Sage CoverI'm not sure, or I don't have Sage CoverRestartBack

Contact us

We can help you with this, contact one of our dedicated teams.  Call us free on 0191 479 5955.

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