• If you import bank transactions from a bank feed or bank statement, you can only match the refund to an existing credit note
• If you have already received the credit note, then enter the refund and match it to the credit note
• If the refund is to repay an overpayment saved as a payment on account, enter the refund and match it to the payment on account. Read more on how to record an overpayment to a supplier
• If you have received a refund for a cash purchase where you don't have an invoice or credit note, use the Refund for a Purchase option. Read more on how to enter money in as a cash refund
• If you use the Cash Basis scheme, the refund shows on your next VAT return

Match a refund from a bank feed

If you use bank feeds, you can only match the refund in your bank feed to the credit note it's paying.

1. Enter the credit note first. Read how to create purchase credit notes.
2. From your bank feed, find the refund and choose Match.
3. Select or search for the relevant credit note. Select the check box to match the credit note and create a refund.

If the refund is to refund a supplier payment,

• Discard the transaction from your bank feed
• Enter the refund manually

If you need help with bank feeds, read about how to process incoming bank transactions.

Enter the refund and match it to a payment or credit note

Follow these steps to refund a payment or credit note that you have already received.

1. From Banking, open the correct bank account.
2. Select New Entry, then Sale / Receipt.
3. Select the Supplier Refund tab. Enter the supplier, bank account, payment method, date, and amount of the refund. If required, you can also enter a reference.
4. Select the check box next to the credit note or payment on account the supplier refund is for. You can't refund part of a payment on account or credit note from here.
5. Save the refund.

Partial refunds

If you have only received part of the value of an invoice

• Match or allocate any payment on account or credit note to the correct invoice. This leaves an outstanding value on the invoice
• Open the invoice and refund the remaining invoice value

Read about allocating existing transactions.

Refund a credit note directly

Use this method to refund the entire value of a single credit note.

You can’t refund part of a credit note. First, allocate the credit note to the correct invoice. Then refund the outstanding value.

If you need help allocating transactions, read more about allocating existing transactions.

• Create purchase credit notes
• Process incoming bank transactions
• Edit a supplier refund
• Delete a supplier refund