[BCB:353:UKI - New DSM:ECB] Delete the Control Service folder To resolve this issue, stop the Sage services and delete the Control Service folder. ▼ Stop the Sage services - Press the Windows Key + R on your keyboard and enter Services.msc then press Enter.
- Right-click the relevant service and click Stop.
- Sage Accounts v26 and above - Sage 50 Accounts Service vxx
Where xx is your version. For example, v33. - Right-click the relevant control service and click Stop.
- Sage Accounts v26 and above - Sage 50 Accounts Control vxx
Where xx is your version. For example, v33.
▼ Delete the Control Service folder - Press the Windows key + E then browse to C:\Windows\Temp\.net
- Right-click the Sage.UK.Accounts50.Data.Service.Control_vXX folder, select Delete then Yes.
▼ Restart the Sage services - Press the Windows Key + R on your keyboard then enter Services.msc and press Enter.
- Right-click the relevant service and click Start.
Where xx is your version. For example, v33. - Right-click the relevant control service and click Stop.
- Sage Accounts v26 and above - Sage 50 Accounts Control vxx
Where xx is your version. For example, v33. If the issue persists, follow the steps in the Check the Windows System Information app section.
Check the Windows System Information app - In the Windows search bar enter system information, then click System Information
If this window populates, as shown in the image below - Then there’s no issue with the System Information App, so move onto the next section in this guide. If the System Information window is blank or displays an error message, this indicates an issue. To resolve this: - In the Windows search bar, enter cmd then right-click Command Prompt and click Run as administrator.
- Type net stop winmgmt, press Enter, if asked if you want to continue press Y, then press Enter.
▼ Unable to stop winmgmt? - Type winmgmt /resetrepository then press Enter
This will report that the repository has been reset. - Type winmgmt /resetrepository then press Enter.
This will report that the repository has been reset.
- Type net start winmgmt press Enter, then close the Command Prompt.
This can report that the WMI Service is has started, which is normal.
- Open Sage 50 Accounts and log in to the company. If the issue persists, continue to Step 6.
- Uninstall then reinstall Sage 50 Accounts.
If the Windows System Information app is still blank, contact your IT administrator for further help.
If the issue persists, follow our Troubleshooting Sage 50 Accounts installations article. |
