| | Troubleshooting Sage 50 Accounts installations |
| Description | We're sorry you're having difficulty installing your software. To help troubleshoot, please follow each step listed in the section below until the issue is resolved. If the problem persists or you're unsure, please contact your IT support for further help.
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| Resolution |  NOTE: If you're not confident with any of these steps, please refer to your local IT support.
Are you getting a specific error? Yes If you're getting one of the following specific errors below, please click the link of the relevant error then follow the steps in that error's guide: No If you're not getting an installation error, run through troubleshooting steps below.
Basic checks If you're still unable to install Sage 50 Accounts after making these basic checks, move on to the next section.
Further troubleshooting Run the software from the sage.exe file
- Browse to the Sage 50 Accounts program directory, by default:
32 bit operating system - C:\Program Files\Sage\Accounts
64 bit operating system - C:\Program Files (x86)\Sage\Accounts - Right-click sage.exe and click Run as administrator or, if this is not available, click Open.
If the software opens successfully, to create a new shortcut, right-click the sage.exe file, click Send to, then click Desktop (create shortcut).
Delete contents of .Net folder Installation issues can be resolved by deleting the contents of the .Net folder. - Browse to this folder:
C:\Windows\Temp\.net
NOTE: You need administrator permission to access this folder.
- To select all files and folders within the .Net folder, hold down Ctrl + A.
- To delete the files, press Delete then click Yes.
- Try and install your software again.
Delete contents of temp folder 
First, if you've recently tried to install from a download, copy the Sage Accounts folder: - Press and hold down the Windows key
 and press R. - In the Open box, type %temp% then click OK.
- Locate and right-click the Sage Accounts folder and click Copy.
- Close the Explorer window then right-click the Windows desktop and click Paste.
To delete the contents of the temp folder: - Press and hold down the Windows key and press R.
- In the Open box, type %temp% then click OK.
- To select all files and folders, hold down Ctrl + A.
- To delete the files, press Delete then click Yes.
- Try and install your software again.
Install directly from Install folder The steps here assume you've recently tried to install Sage 50 Accounts from a download. - On the Windows desktop, open the Sage Accounts folder you copied in the previous section.
- Open the packages folder.
- Install the relevant files in the following order:
| Files | Full program | Data service only | | Sage50Accounts_DataAccess.msi | ✓ | ✓ | | When installing the Sage 50 Accounts Data Access Components Setup, you may be prompted to install the Microsoft Visual C++ 2015 redistribution package. Click OK, then download and install the 32 bit version of the Microsoft Visual C++ 2015 redistribution package, vc_redist.x86.exe, then restart your PC and try installing the Data Access Components again. | | Sage50Accounts_Client.msi | ✓ | ✗ | | Sage50Accounts_ReportPack.msi | ✓ | ✗ | | Sage50Accounts_ODBC_x64.msi (Optional) | ✓ | ✗ | For details of how to install from a disk or when using Sage Accounts v23 or below. Read more >
End Sage related processes 
- Right-click the Windows Taskbar then click Task Manager.
- In the Processes tab, check the Process name column for any of the following processes then select the process and click End task or End Process.
 TIP: To show the Process name column, right-click the column headers and select it from the list. | idriver.exe | isuninst.exe | sgregsvr.exe | | ikernel.exe | msiexec.exe | uninst16.exe | | isetup.exe | sbddesktop.exe | uninst.exe | | isun16.exe | setup.exe | excel.exe | - To close Task Manager, on the menu bar click File then Exit Task Manager.
- Install the software again.
Run antivirus scan and disable antivirus - Using your antivirus software, run an anti-virus scan. If you're unsure how to do this, or find any problems, please contact your local IT support.
- If your antivirus doesn't find any problems, temporarily disable your antivirus software then try to install your software again.
For help with your antivirus, here is a list of the most common antivirus support sites:  CAUTION: Sage cannot accept liability for any issues that result from disabling your antivirus software. If you're unsure, please contact your local IT support.
Manually register msiexec.exe Hold down the Windows key + R then, in the Open box, type msiexec.exe /regserver then click OK. - If the file can't be registered, a message appears and you should contact your IT support for further help.
- If no message appears, the file has successfully registered and you should try installing the software again.
Repair the Microsoft .NET Framework - Hold down the Windows key + R, then type CMD, to run as administrator, hold down Ctrl + Shift and press Enter.
- Type sfc /scannow then press Enter.
The message 'Beginning system scan. This process will take some time' appears. This scan may take several minutes to complete.
When the scan is complete, the SFC tool indicates whether any integrity violations were found and offers you the chance to fix any that are.
- If no errors appear or all errors are fixed and the issue still occurs, there may be issues with the Microsoft .NET Framework, or you may not have Microsoft .NET Framework v4.6 or above installed.
CAUTION: Installing or repairing Microsoft .NET Framework may affect other software you've installed, therefore we recommend you contact your IT support or Microsoft support for further help with this. - Try and install your software again.
If the problem persists after running through all these steps, please contact your IT support for further help. [BCB:183:Oli Footer CB with feedback:ECB]
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