Solution Properties
Solution ID:
210225145518243
Last Modified Date:
Thu Jan 26 11:04:52 UTC 2023
Taxonomy Path:
Case category//I have a problem with...//opening
Author:
[email protected]
Error: 'The Remote Data Access Company you have selected is using an earlier version of Sage Accounts' when opening a company
Description

When opening a company at a remote site after upgrading from Sage 50 Accounts v27.1 or below to a later version, the following error may appear:

'The Remote Data Access Company you have selected is using an earlier version of Sage Accounts. The data must be upgraded at the main site to the version of Sage Accounts you have installed before you can access this company.'

There are three possible causes of this error:

  • Cause 1 - The remote site has upgraded to a later version of Sage 50 Accounts, but the main site hasn't.
  • Cause 2 - The remote site was upgraded to the later version before the upgrade of the main site and data was finalised.
  • Cause 3 - The main site computer is no longer available.

We'll run you through how to resolve this error covering the fix for each potential cause.

TIP: If you get this message at the main site, follow the same fix as for Cause 3.



Cause
Resolution

Preparation

  1. Identify the version numbers of the software at the main site and the remote site. To do this, open any company in the software, then click Help, then About and note the Version number.

    TIP: For more information on how to check your software's version number - Read more >

  2. From the same window, note the Remote Data Access Dataset ID at each site. This is found under Remote Data Access information.

 NOTE: For Remote Data Access to work smoothly a stable Internet connection is required. Please make sure your Internet connection at all sites meet the following recommended requirements - 

Cause 1 - Fix

  1. Install the new version of Sage 50 Accounts at the main site. For more information about installing the software you can visit our Help Centre.
  2. Disconnect and re-connect to the company data on Remote Data Access at the remote site - Read more >

Cause 2 - Fix

  • Disconnect and re-connect to the company data on Remote Data Access at the remote site - Read more >

Cause 3 - Fix

  • Remove your data from Remote Data Access and upload your data again - Read more >


[BCB:95:Accounts - RDA_hub:ECB][BCB:91:Support message - RDA / Drive chat:ECB]
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