ERROR: 'You cannot login at present because (username) is in (program area) on machine (computer name)'

Solution Properties

Solution ID:

200427112605626

Last Modified Date:

Thu Oct 10 14:40:28 UTC 2024

Taxonomy Path:

Case category//I have a problem with...//opening

Author:

[email protected]

ERROR: 'You cannot login at present because (username) is in (program area) on machine (computer name)'

Description

When you try to log in to Sage 50 Accounts, the following message may appear:

EXAMPLE: 'You cannot login at present because Jane is in Back up on machine PC1234'

This appears if another user is working in the exclusive zone identified in the error message. An exclusive zone is an area of the software that requires all other users to log out of the company, For example, taking a backup or running Check Data. Let's resolve this now.

Cause

Resolution

If a user is working in an exclusive zone

Wait for the user to finish working in the exclusive zone, then try to log in again.

If a user isn't working in an exclusive zone

Click Yes, then click OK, then open Sage 50 Accounts and try to log in again.

NOTE: When you choose Yes to remove the user, we recommend that you check your data is in good health. If you have errors, use our A - Z index of Check Data errors, warning and comments guide to fix them.

Issue persisting?

If the message continues to appear after you follow the steps above, you can Refresh the queue.dta file to resolve it.

[BCB:19:UK - Sales message :ECB]

Steps to duplicate