Solution Properties
Solution ID:
200427112540759
Last Modified Date:
Thu Jul 30 15:36:54 UTC 2026
Taxonomy Path:
Case category//How do I...//processing
Author:
[email protected]
Unallocate a customer receipt (SR) transaction
Description
Cause
Resolution

Unallocate the transaction

  1. Go to Customers, select the required customer, then select the Activity option.
  2. Select the receipt to unallocate, then select Unallocate.
  3. Press Yes.

NOTE:

If you can't select the 'Unallocate' option, find out why you can't unallocate a transaction.

 

The SR is now unallocated and will change to a Sales Payment on Account (SA).

[BCB:19:UK - Sales message :ECB]
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