CAUTION: If your error is about your remote site telling you that the main site needs upgrading, follow this article instead - Read more >

When opening a Remote Data Access company in Sage 50 Accounts on a remote site, the following message may appear:

'The Remote Data Access company you have selected has been upgraded to version XX of Sage Accounts.
You must upgrade the version of Sage Accounts you have installed before you can access this company. '

This occurs if the company data has been upgraded at the main site, but you haven't yet upgraded your copy of Sage 50 Accounts to the same version. Let's go through how to resolve this.

This error occurred at a Remote Site

Before you can open the company, you must upgrade your copy of Sage 50 Accounts to the exact version number specified in the message.

Once the remote site is definitely the same version as your main site and the version specified in the message, if the issue persists disconnect the remote site from Remote Data Access and reconnect. Read more >

This error occurred at the Main site

If this error appears at the main site, you must reset Remote Data Access by removing and re-uploading your company data - Read more >

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