Your customer must complete a Direct Debit mandate to authorise payments. If you request one by mistake or need to cancel it, you can do so easily from the Customers list.

1. Open Sage 50 Accounts and log in as the MANAGER user.
2. Click Customers then select the customer you want to cancel the Direct Debit mandate for.
3. Click Cancel mandate then click Yes.

That's it. You’ve cancelled the mandate. If required you can now request a new mandate.

Delink a customer

If you have a customer which you no longer want to request payments from, or the wrong mandate ID is linked to the customer record, you can Delink them from GoCardless.

To do this:

1. Open Sage 50 Accounts and log in as the MANAGER user.
2. Click Customers then select the customer you want to Delink the Direct Debit mandate for.
3. Click the Bank tab, then click Delink.

You can now match the mandate to a different account or request a new mandate.