If you sell products rather than services, you can create product credit notes to send to your customers. When you update the credit to the ledgers, it also updates your stock levels.

Create the credit note

1. Go to Invoices and credits then select New credit.
2. In the Format dropdown, select Product.
3. In the Date field, enter the credit note date.
4. Under Product Code, select the dropdown and choose the required product.
5. In A/C, enter the Customer Account Reference.
6. To edit the item details, such as department or discount, press the Finder button.
7. If required, complete the Order, Footer, and Payment tabs.
8. Press Save.

Once created, you can print your credit note and update ledgers so the values appear in your customer and nominal accounts.