Email documents using Google Mail

Solution Properties

Solution ID:

200427112359896

Last Modified Date:

Wed Apr 29 14:28:53 UTC 2026

Taxonomy Path:

Case category//How do I...//setup/create/run a report

Author:

[email protected]

Email documents using Google Mail

Description

Simple Mail Transfer Protocol (SMTP) allows you to integrate your email account between different pieces of software.

Many email providers have increased security by ending support for basic authentication. For example, they've made 2-factor authentication mandatory.

To send emails from your software after your provider ends support for basic authentication, you need to change your settings.

TIP:

For more information on these changes, see our changes to SMTP email authentication affecting Sage software article.

Cause

Resolution

Gmail accounts allow you to create an 'App password' that you can use to continue using SMTP email in your Sage software.

NOTE:

For other email providers, contact them to check if they offer an app password option. If not, configure your email in Microsoft Outlook, and send emails via this.

Go to myaccount.Google.com.
Enter your password if prompted.
Enter a name for the app, for example, Sage, then select Create.

Google will then create a unique password to allow an app to use the email functionality of your Gmail account.

Then follow the steps in our use webmail to email documents article to update your SMTP settings to include this password and finish setting up.

[BCB:366:UKI - training sales:ECB]

Steps to duplicate