For example, if you've allocated a sales invoice to the wrong credit note or receipt.
Alternatively, if you can't unallocate, you can delete or reverse the transaction and then re-enter it.
We'll show you how to do this in the steps below.
Cause
Resolution
Unallocate a transaction
On the navigation bar click Transactions and select the required transaction then click Unallocate then click Yes.
Alternatively you can unallocate transactions within the activity window of the relevant module.
NOTE:Certain transactions can't be unallocated. If you're unable to select the Unallocate option - Read more >
What happens when you unallocate?
Transaction type
What happens
Sales receipt (SR)
Becomes an unallocated sales payment on account (SA).
Purchase payment (PP)
Becomes an unallocated purchase payment on account (PA).
Sales invoice (SI)
Retains the same code (SI), but is unallocated from the transaction they were previously linked to.
Purchase invoice (PI)
Retains the same code (PI), but is unallocated from the transaction they were previously linked to.
Sales credit (SC)
Retains the same code (SC), but is unallocated from the transaction they were previously linked to.
Purchase credit (PC)
Retains the same code (PC), but is unallocated from the transaction they were previously linked to.
Sales payment (SP)
Retains the same code (SP), but is unallocated from the transaction they were previously linked to.
Purchase receipt (PR)
Retains the same code (PR), but is unallocated from the transaction they were previously linked to.
Sales discounts (SD)
Becomes an unallocated sales credit (SC).
Purchase discounts (PD)
Becomes an unallocated purchase credit (PC).
Multiple allocations
If more than one transaction is allocated to another transaction, only the transaction unallocated becomes unallocated. For example, if you've two sales invoices allocated to a sales receipt, if you unallocate one of the sales invoices, the other remains allocated to the sales receipt.
Delete or reverse a transaction
On the navigation bar click Transactions then select the transaction you want to delete.
Click Delete then click Delete and click Yes to confirm.
If the transaction is VAT reconciled a message appears 'Do you wish to reverse this transaction?' select Yes.
If the transaction is bank reconciled, a message appears advising of this, select Yes. When you re-enter the transaction, you must also bank reconcile the transaction again.
NOTE: