Modify your antivirus software to work alongside Sage 50 Accounts
Description

Your antivirus software can affect Sage 50 Accounts' performance. For example, it can block a process or file, causing slowdowns or instability.

Configure your antivirus software to prevent this issue.

NOTE: We can't help modify your antivirus software due to its complexity and frequent updates. For assistance, contact your local IT support.

Cause
Resolution

Before you start

We've identified issues with some popular antivirus providers. If any of the topics below apply to you, click the link for the solution.


Now follow the process below to configure your antivirus software.

Exclude files used by Sage Accounts

Sage 50 Accounts commonly uses files with the following extensions. To prevent antivirus interference, exclude these files from real-time scanning.

Click the link to view a list of the extensions.


Exclude folders used by Sage Accounts

This section lists the folders Sage 50 Accounts uses. Excluding these from the antivirus real-time scan can improve the performance of your software.

▼ View folders list
  • The Sage Accounts program directory
  • Exclude the folder containing the ACCDATA folder from antivirus scans. If you prefer, exclude ACCDATA and all its subfolders instead
32-bit Windows systems 64-bit Windows systems

C:\Program Files\Common Files\Sage SBD

C:\Program Files (x86)\Common Files\Sage SBD

C:\Program Files\Common Files\Sage Line50

C:\Program Files (x86)\Common Files\Sage Line50

C:\Program Files\Common Files\Sage Report Designer 2007

C:\Program Files (x86)\Common Files\Sage Report Designer 2007

C:\Program Files\Common Files\Sage Shared

C:\Program Files (x86)\Common Files\Sage Shared

C:\Program Files\Sage EBanking

C:\Program Files (x86)\Sage EBanking

C:\Program Files\Sage\AccountsService

C:\Program Files (x86)\Sage\AccountsService

C:\Program Files (x86)\Common Files\Sage Report Designer

C:\Program Files (x86)\Common Files\Sage Report Designer


Configure process exclusions

When you add a process to a process exclusion list, your Antivirus software won't scan files opened by that process. Now add the following relevant files as process exclusions in your antivirus software.


Change the location of your report files

Running reports in Sage 50 Accounts creates temporary files. Your antivirus software scan can lock these files.

This section explains how to change file locations, allowing you to configure antivirus software to exclude a specific folder instead of all file extensions.


Get further support

We've gathered a list of commonly used antivirus programs and links to the support areas of their websites.

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