ERROR: 'Internal error while calling the service'

Summary

Retrieve auto-enrolment payroll notifications (AEPNs) error: 'Internal error while calling the service' in Sage 50 Payroll Ireland.

Description

When trying to retrieve AEPNs, when NAERSA's server is busy, you receive the following error:

'Internal error while calling the service'.

Resolution

This is a time-out message within the service, which occurs when the NAERSA server is busy at the time of the request. In this instance, try again later.

Solution Properties

Solution ID
250924093551500
Last Modified Date
Mon Nov 24 12:56:48 UTC 2025
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