Digital Certificate Troubleshooting Service

If you are a Tax agent running Payroll on behalf of an employer, you need to complete the following steps. You can't use an Agent Certificate to process payroll until you have.

Agents should:

1. Enable TAIN submissions and record your TAIN in Payroll - This ID is case-sensitive.
2. Ensure you have been set up within ROS to submit on behalf of your client.

Digital Cert Troubleshooting

• Log in to ROS using the certificate to confirm that the certificate is active for the business
• If you've recently reset the certificate password, download a new copy of the certificate
• Remove any old certificates listed in Step 2 of the pay run, then clear your browser history
• Check whether the certificate password contains any non-alphanumeric characters (for example, ? $ @)
• If so:
  1. Reset the password.
  2. Enter a new password with numbers or letters only.
  3. Re-download the certificate.
• If you're an agent, check that you've entered your TAIN and enabled agent submissions in the client's ROS account

The RPN (Revenue Payment Notifications)

• The RPN files replace the old P2C files that businesses used to download from ROS for employees
• Each employee in Payroll will have an RPN retrieved from ROS. It details their rates, thresholds, cut-offs and the YTD values for previous employments
• If an RPN is not available for a new employee, the service will attempt to create a new RPN for that employee. The employee needs a PPSN number and Employment ID in their payroll Employee record
• Step 2 of every pay run checks the RPNs with ROS. If needed, the system will retrieve RPNs to apply to employees 

If you are still having issues, please read our article:

• RTR Errors