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Payroll employee licence

Created on  | Last modified on 

Summary

How to increase or decrease the amount of employees in Sage Payroll and how this effects your licence.

Description

As your business grows, you may need to upgrade your service to include more employees. How this works depends on the type of licence you have.

Resolution

To check your subscription type

  1. Log in to your Payroll as normal.
  2. In the navigation bar, select your business name.
  3. Select Manage business account and Subscriptions.

You’ll see either:

Tiered employees 

  • Payroll 5
  • Payroll 10
  • Payroll 15
  • Payroll 25
  • Payroll 35
  • Payroll 50
  • Payroll 75
  • Payroll 100

Per employee per month (PEPM)

  • Payroll Essentials
  • Payroll Standard
  • Payroll Premium

Tiered employees

When you try to add an employee that exceeds your current license, you’ll get an error message. This will redirect you to your Upgrade Subscription. 

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If you’ve reached your limit, you need to switch to the new PEPM model to add employees. This means you'll only pay for those who are active. 

▼How does the switch work?

You won’t lose any payroll data. Only the subscription model changes.

You first have to select a new Payroll tier. The tiers available are Essential, Standard or Premium. Each comes with either 5 or 10 employees included. Adding or removing employees will automatically update your billing. 

▼What are the new PEPM tiers?

To see what is included in the different tiers, read Payroll subscription tiers. 

▼How to change
  1. Log in to your Payroll as normal.
  2. In the navigation bar, select your business name.
  3. Select Manage business account and Subscriptions.
  4. Select Manage subscriptions.
  5. Choose Change to for the payroll subscription you want to switch to.
  6. Confirm your billing address and payment method.

Per employee per month

This means you're already on either an Essentials, Standard or Premium subscription. You don't need to upgrade your licence to add more employees. When you create a new employee in Payroll and exceed your included allowance (5 or 10 employees), the system automatically bills you per employee. 

For more information, read Changes to Sage Payroll billing.

Leavers in employee list

Sometimes, historical leavers remain on your employee list. They can stop you from adding new employees.

See our article Why is a leaver still showing?

 

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Leave us your details and we'll get back to you to discuss your options. 

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